CUSTOMER SERVICE
Our customer service is a source of pride for us. We put a great
deal of our resources towards a strong customer service because we
know how important a positive experience is when it comes to client
service.
Below you will find answers to some of the most common questions
we receive. However, if you are unable to find your answer, click
here to contact us directly.
For a list of the most common customer service
inquiries, please see below or see our FAQ:
How do I add new users to my account
You may only have one user per account, but you may request additional
participant entry codes for your account. You will be responsible
for payment of the conferences made under your account.
Change
my contact information
You must first go to Existing Account Login on the left navigation
bar on the home page. There is a section to change the various
personal details of your account.
Click on the information
you want to change and follow the instructions on the screen.
The changes will take effect immediately.
Change my password
You must first Log In to your account, you will be taken to the "Edit
Customer Page", in the left navigation bar there is a section
titled "Change Password".
Click on the information you want to change and follow the
instructions on the screen. The changes will take effect immediately.
Log In
You need to establish an account with Conferencing For Less to
Log In. Once you have completed the Sign Up process you can Log
In from any page or just click here.
CONFERENCING TIPS/ CONFERENCE CALL
ETIQUETTE
- Moderators should be on time.
- Always introduce yourself when speaking for the first time.
It is important to introduce yourself when first speaking
as other participants may not recognize your voice.
- Avoid putting your phone on HOLD. Putting your local phone
on hold could introduce music into the conference, so when
necessary, use the mute function on the conference instead.
Just hit #6 to initiate mute. Remember to un-mute yourself
when you come back by hitting #6 again.
- Create an agenda and keep to your schedule.
- Remain consistent with the timeline and agenda as prescribed
in order to respect the time of the other participants.
- Clearly state when calls are ending.
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